Housing
The Falkland Islands Government is the largest landlord in Stanley owning over 265 properties ranging from bedsits to 4 bed detached houses. The properties are split into 2 pools: furnished contractor properties and unfurnished local properties.
The housing officer makes the best use of the properties to maximise rental income, whilst providing ensuring accommodation to contract officers and accommodating residents in need.
Contract officers are normally allocated accommodation as part of their employment terms with the government and pay rent in line with resident's rates.
Residents must apply to be housed by completing an application form that is assessed using a points system. The more points you score, the higher your priority is considered.
We aim to put our customers and their quality of life at the heart of all we do by providing excellent service. We also want to build a strong and successful housing system that recognises the impact we have on the environment and economy in Stanley
Our values
- Community: We are community focused, as a business we have a clear social purpose
- Respect: We respect our customers and one another, this means having respect for the diversity of individuals, communities and the partners we work with
- Excellence: We strive for service excellence and to be the best in everything we do
- Agility:We are light on our feet and able to respond quickly and effectively to challenges
- Teamwork: We are one organisation and we work together as one team
- Enjoyment: We want everyone to enjoy their work and to enjoy helping enrich the lives of our customers
Feedback
Here at the Housing Office we value all feedback whether it is positive or negative, because we want to make sure we provide you with the best possible service.
Your compliments highlight areas of good practice and acknowledge the hard work of our staff.
Please let us know if a member of our staff has provided excellent customer care that goes above and beyond.
However, we also understand that sometimes you might be unhappy with the service we've provided for you and you might want to let us know about it. If you would like to get in touch about the quality of service you've received, you will need to contact our Housing Officer first. They will aim to resolve the issues that you raise straight away and will establish why you are dissatisfied and what outcome you are seeking to resolve the matter.
For raising compliments or complaints please email the housing officer at